Get in Touch With Our Support Team
Our dedicated customer support team operates around the clock to assist South African players with account inquiries, technical issues, responsible gaming concerns, and payment-related questions. We maintain compliance with the National Gambling Board regulations and prioritise player protection at every interaction level.
Direct Communication Channels
| Channel | Details | Response Time |
|---|---|---|
| Email Support | [email protected] | Within 24 hours |
| Telephone Support | +27 10 590 2500 | 15-30 minutes |
| Live Chat | Available on platform | Immediate assistance |
Before Contacting Support
- Verify your account status and recent transaction history
- Document specific error messages or technical issues encountered
- Prepare identification for account security verification
- Review our responsible gaming policies and terms of service
- Select the appropriate support department based on your inquiry type
Last updated: January 16, 2026